AmazingE EV Charging Stations FAQs

You’ve got questions? AmazingE Girl has the FAQs here!

VEHICLE COMPATIBILITY

Q: I have a Nissan Leaf and I’m getting a Tesla Model 3, will this work with both vehicles?

A: Yes, the AmazingE and the AmazingE FAST are both compatible with the Nissan Leaf and the Tesla Model 3. The AmazingE will deliver about 12 miles of range per hour of charge on each of these vehicles, 3X more range per hour when compared to Level 1 (120V) charging. The AmazingE FAST will deliever up to 30 miles of range per hour of charging, 7X more when compared to Level 1 charging.

Q: I have a 2012 Prius Plugin. I read where you state that AmazingE is compatible with all plugins sold in North America. However, before spending the money for one, I would feel much more comfortable with confirmation that it will charge my 2012 Prius Plugin 3x faster then the cord that came with it?

A: The AmazingE EV charging stations utilize the standard SAE J1772 connector which works with all plug-in vehicles manufactured for North America, including the Prius Plugin. The AmazingE will charge the 2012 Prius Plugin in about 1.5 hours from empty to full which is as fast as this vehicle can be charged.

Q: Is the AmazingE compatible with the 2017 Chevy Volt?

A: Yes, the AmazingE EV chargers are compatible with the Chevy Volt, as well as all other electric vehicles available in North America. The AmazingE 16Amp EVSE would charge the Chevy Volt as fast as it can be charged which is about 4 – 4.5 hours from empty to full, 3x faster when compared to Level 1 (120V) charging. The AmazingE FAST would charge it in the same amount of time.

Q: Hi, is this compatible with Mitsubishi I miEV?

A: Yes, the AmazingE EVSE is compatible with the Mitsubishi i-MiEV, as well as all other electric vehicles available in North America. With 3.8kW of power, the AmazingE would charge the Mitsubishi iMiEV from empty to full in about 5 hours. The AmazingE FAST would charge the iMiEV in the same amount of time.

Q: Is this EV charger compatible with the Fiat 500e?

A: Both the AmazingE 16Amp EV charger and the AmazingE FAST 32Amp charging stations are compatible with the Fiat 500e as well as all other SAE J1772 plug in vehicles. The AmazingE FAST is the ideal charger, delivering 22 miles of range per hour of charging. Order one up today for a super charging experience.

Q:  I’m new to this so I am doing some research.  Will I need a different cable for every type of plug I may need to use: one for CHAdeMO; one for J-1772; one for NEMA 14-50; and one for a standard 120V outlet?  I will be purchasing a Nissan Leaf.

A: The SAE J1772 is the connector that goes into the vehicle and not an outlet type. The NEMA 14-50 outlet can often be found in RV parks and campgrounds. The NEMA 14-30 plug/outlet is common for electric clothes dryers so if you are traveling to family or friend’s houses you may be able to use the same outlet their dryer plugs into. Sometimes using a Level 2 (240V) charging station for on the go traveling can be tricky as there is no standard type of 240V outlet so you would have to know that there is a matching outlet wherever you go.

Many drivers will use the public charging stations they find PlugShare and leave the Level 2 (240V) charging station installed at home for faster charging during the day or overnight.

The Nissan Leaf has a SAE J1772 inlet for Level 1 and Level 2 charging and then the CHAdeMO inlet for DC Fast Charging. The DC Fast Charging stations are different from Level 2 charging as they will provide 480V power for charging and charge the vehicle from 20% to 80% in about 30 – 45 minutes.

The Leaf will come with a Level 1 cordset in the trunk of the vehicle that you can use to plug into a standard 120V outlet and it will utilize the SAE J1772 connector. If you are getting the newest model Leaf the highest trim you can purchase will come with a cordset that can charge at both 120V power and 240V power. This cordset will come with come with the NEMA 14-50 plug and then an adapter to go to 120V power.

Q: Do you have a version to quick charge golf carts?

A: Do the golf carts you want to charge utilize the SAE J1772 connector? If it does it would have a charging port that looks like this:

The SAE J1772 connector is the industry standard connector for electric vehicles in North America. The AmazingE and AmazingE  FAST have the connector to plug into this inlet.

Q: Can I meet the AmazingE® Girl?

A: The AmazingE Girl is very busy pursuing her mission but she is amazingly adept at communicating by way of email. Send her a note at AmazingEGirl@Amazing-E.com or by using the form below.

PRODUCT

Q: You call this a portable charger, but it is up to daily use as a permanent home charger?

A: The AmazingE and AmazingE FAST can absolutely be installed at home and used on a daily basis. The AmazingE and AmazingE FAST with NEMA 14-50 plug are both travel friendly, but do not have to only be used for on-the-go charging. Either unit can be mounted to a wall and left in place as shown in the manuals.

 

There are also accessories available that make storing the charging cable and J1772 connector a breeze! Below is a picture of what the installation could look like with the accessories installed as well:

Links to items shown in the photo above: 

Q: How fast will the AmazingE EVSE charge my electric vehicle?

A: Every electric vehicle is different, but AmazingE 16Amp charging station will typically replace about 11 miles of range per hour of charging; the AmazingE FAST 32Amp EV chargers will replace 25-30 miles of range per hour of charging, depending on the acceptance rate and efficiency of the vehicle.

Q: Where is the AmazingE manufactured?

A: The AmazingE 16A is manufactured the USA. The AmazingE FAST is assembled in Mexico, and designed, tested, packaged and shipped in the USA.

mileage per hour of charging chartQ: What is the charging time difference between the AmazingE and the cordset that came with the car?

A: The AmazingE 16 Amp is approximately 3X faster than a Level 1 cordset, and the new AmazingE FAST 32 Amp options charge electric vehicles up to 7X faster! See AmazingE Girl’s handy chart for a comparison for some of the most popular EVs.

Q: Why would I purchase a new charging station when my EV came with one?

A: Depending on your electric vehicle’s battery capacity, the Level 1 charging cord that came with your EV may take a longer than a good night’s sleep to fully charge your car. Boost your charging power with the AmazingE or AmazingE FAST EVSE and experience the freedom that 3-7X faster charging brings.

Q: Can I bring the AmazingE charging station with me for faster EV charging on road trips?

A: Yes, the AmazingE is a travel friendly EVSE with a NEMA 14-30 plug.  AmazingE FAST also has the option of a plug-in configuration (NEMA 14-50), and is also travel-friendly. Ask the property owner or supervisor at your destination before using a NEMA 14-30 or 14-50 outlet to charge your EV and BE SURE to turn off input power at the circuit breaker panel before plugging in or unplugging the EVSE from the wall outlet. (See the full details in the Manual.) You can also find public EV charging stations through websites and mobile apps such as PlugShare or CarStations.

Q: Can I order the AmazingE directly through your website?

A: YES! Click here to place your order. Call us to with any questions or to order directly at (877) 694-4194, Monday – Friday from 8am to 5pm (Pacific).

Q: Does AmazingE have a warranty?

A: Yes – 3 years, and there is no need to register! To obtain warranty service simply call AmazingE’s U.S. based customer service at (877) 694-4194 with your serial number and date of purchase.

Q: I recently bought this station and it looks exactly like the charging station that came with my Bolt (but faster). Is it the same manufacturer?

A: Yes!

Q: Can this EV charger be used outdoors in the rain/snow? Is it weatherproof? If plugged in outside, does the outlet need to be GFCI protected?

A: Yes, the AmazingE and AmazingE FAST can be used outdoors in the rain, snow, direct sunlight, etc. The AmazingE is built into a fully sealed, NEMA 4 rated enclosure to ensure all the components inside are protected from the elements. For an outdoor installation it would be recommended to have a hardwired installation or have a weather proof cover installed over the plug/outlet combination. The AmazingE does not require a GFCI breaker as there is protection built in. You would only need to have a GFCI breaker installed if it were required by your local codes.

Q: Are AmazingE EV Charging Stations safe to use?

A: YES! The AmazingE Girl would never stand behind a charging station that wasn’t safety certified. The AmazingE is safety certified by UL – an independent Nationally Recognized Testing Laboratory. The AmazingE FAST 32Amp EV charging stations are also safety certified by an independent Nationally Recognized Testing Laboratory, ETL. Both have been tested and proven safe under hundreds of different conditions!

Q: Hi, can you share more information about your UL Listing? Thanks.

A: Hello, thank you for reaching out to us and checking the status of the UL listing. The AmazingE 16Amp EV charging station is UL listed as a complete assembly to UL 2594 (the applicable standard), this includes the cable/handle. UL 2594 tests all of the core safety functions as well as the construction of the product to ensure it is safe for use. The UL file number is E346031, and you can verify the products listing at UL’s web site here – http://database.ul.com/cgi-bin/XYV/cgifind/LISEXT/1FRAME/index.html. Please let us know if you have any additional questions.

For more safety information watch this video or read more at: Charging Station Safety: What You Need to Know Before You Buy

CHARGING/INSTALLATION/EQUIPMENT

Q (1 of 3): Should I unplug the AmazingE EVSE between charges?

A: There is no need to unplug the AmazingE between charges. Most customers leave the unit plugged in to ensure they do not forget to plug it in and miss out on charging.  

Q (2 of 3): Or turn it off at the circuit breaker panel?

A: Again, there is no need to turn off power to the unit. If you want to turn off the power you can, however using the breaker as a switch can cause it to become worn over time, which will be prone to tripping and may need to be replaced. 

Q (3 of 3): It always has a green light on, how much power is it using if I leave it plugged in, but not actually charging my vehicle?

A: The AmazingE has a very low standby power draw of about 3 watts.

CHARGING/INSTALLATION/EQUIPMENT

Q: I have an older home that is a 3-wire 240 receptacle vice the 14-30, 4 wire that your product uses. Do you make 3 prong 240 charger?

A: The 3 prong dryer outlet is an older style dryer outlet that was replaced with the 4 prong outlet in the early 90s. The 3 prong outlet is called the NEMA 10-30 and we do not offer the AmazingE with the matching plug type because the corresponding outlet for this plug type is typically wired with a neutral wire as opposed to an earth ground and the AmazingE will require an earth ground connection in order to operate properly. Additionally, when charging a vehicle the ground is passed through to the vehicle from the station for safety earth grounding during charging. If a neutral is used instead of a ground the neutral could generate a charge on the vehicle chassis, creating a potential safety hazard upon contact with the vehicle during or after charging. If you find a charging station available with the NEMA 10-30 plug it is likely not safety certified. It would be recommended to have your outlet repurposed into the NEMA 14-30 or NEMA 14-50 outlet to match the plug type that comes with the AmazingE or AmazingE FAST.

Q: What if I want to plug in when I get home but wait to charge until electricity rates are lower?

A: Your vehicle is in control of the charge, and most EVs let you specify a time to start charging. The AmazingE and AmazingE FAST EVSE will follow any timing rules the vehicle has set and will not supply power to the vehicle until the appointed time.

Q: Does it plug in to a regular outlet?

A: The AmazingE is a Level 2 (240V) charging station that simply plugs into a NEMA 14-30 outlet. The NEMA 14-30 outlet is a 30A, 240V rated outlet that is common for electric clothes dryers. The AmazingE will not plug into a standard 120V. The AmazingE FAST is also a Level 2 (240 Bolt) charging station, but it plugs into a NEMA 14-50 outlet. The NEMA 14-50 is a 50A, 240V rated outlet. The AmazingE Fast will not plug into a standard 120V outlet.

Q: Why can’t there be a standard charge port for all vehicles? I can’t charge a Nissan Leaf at a Tesla charging station. Or vice versa. When I want to fill up my Ford, I go to the same type of pump that I fill up a Chevy at.

A: The North American standard for Level 1 (120V) and Level 2 (240V) charging is the SAE J1772 connector. The only vehicles that do not use the SAE J1772 connector are Tesla vehicles, however, they can use a SAE J1772/Tesla adapter that comes with the vehicle to charge at a unit with the SAE J1772 connector. The Tesla charging stations are designed to charge a Tesla vehicle only. There are also different connectors for DC Fast Charging which include the SAE Combo Connector, CHAdeMO connector, and the Tesla connector. There is not currently a set standard for the fast charging connectors.

Q: If I am only able to plug in for an hour how much range will I get?

A: If your vehicle is capable of taking in the full 3.8kW for charging the AmazingE will provide about 11-13 miles of range per hour of charging. If your vehicle is capable of utilizing 7.7kW for charging the AmazingE FAST will provide 25-30 miles of range per hour of charging.

Q: Is the J1772 outputting 120V or 220V to the vehicle? I realize that 220V is input but what is output?

A: The AmazingE would output 220V power. The charging station is meant as a safety pass through for power and will not alter the voltage from the input connection. This means the station will output the same voltage as the input voltage as long as it is within the stations operating range (185V to 264V). NOTE: If connected to 120V power in some manner, the station will throw an error and no power will be passed to the car.

Q: The outlet in my garage is NEMA 10-30 3 pin (as found in older properties) and this device appears to use newer 4 pin 10-30 plug, how to install?

A: You would need to re-purpose the 10-30 receptacle, or if you are using the 10-30 for another appliance you could run a new circuit for the 14-30 outlet. If you are re-purposing the 10-30 outlet to a 14-30 we would recommend contacting a licensed electrician to get this work done. The 10-30 outlet would have 3 of the 4 wires required for the 14-30 outlet, you would need to locate a ground connection, there may be one in the existing 10-30 outlets junction box, or you would have to run a new ground line out to the outlets location and replace the 10-30 cover with the 14-30 cover.

Q: RE: AmazingE with NEMA 14-30 plug: I am replacing an existing charger supplied by 2 hot wires + ground. Am I correct that a neutral wire is not needed for this application?

A: The AmazingE only requires line 1, line 2, and ground. The AmazingE 16Amp comes with the NEMA 14-30 plug which has a neutral prong, however there is no neutral wire connected to this prong from inside the unit. It would be recommended to consult with a licensed electrician when installing the matching NEMA 14-30 outlet as it may be required by local electrical codes to have a neutral wire connected to the outlet.

Q: Is it okay to install AmazingE EV charging station outdoors?

A: Yes, the AmazingE and AmazingE FAST enclosures have a watertight NEMA 4 rating. They are both built and tested for safe use outdoors. Be sure to follow all local electrical codes when installing. Refer to the Manual for further instruction.

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